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Privacy Commitment

Winpay Technologies Private Limited operates the WinPayTech platform. We are committed to protecting user privacy and handling personal information responsibly, transparently, and securely.

This policy applies to users who access our website, mobile application, payment pages, recharge services, bill payment services, tuition fee payments, rent payments, support services, and related digital services.

            By using WinPayTech services, users agree to the collection and use of information as described in this Privacy Policy.
        

Information We Collect

User Information

We may collect information required to create accounts, process payments, provide support, and comply with applicable requirements.

Name, mobile number, email address, and account details
Billing details, recharge details, customer identifiers, and transaction references
Payment method details such as masked card information or UPI/payment reference IDs
Device, browser, IP address, session, and security-related information

Purpose

How We Use Information

We use collected information to operate, secure, and improve WinPayTech services.

To process payments, recharges, bill payments, rent payments, and tuition payments
To confirm transactions, generate receipts, and provide transaction history
To detect fraud, prevent misuse, and improve platform security
To provide customer support and resolve disputes, refunds, or failed transaction issues

Payment Partners

Payment Gateway and Service Provider Data Sharing

For payment processing, transaction verification, refunds, settlement, fraud prevention, and regulatory compliance, we may share necessary transaction information with authorized payment gateways, banks, payment processors, BBPS/recharge providers, and service partners including PhonePe, Cashfree, and other approved partners used by WinPayTech.

We do not sell user personal data. Information is shared only when required to provide services, complete transactions, comply with legal obligations, prevent fraud, or support customer requests.

Security

Data Protection and Security

We use reasonable technical, administrative, and operational safeguards to protect user information from unauthorized access, misuse, alteration, or disclosure.

Secure server-side processing for payment and transaction workflows
Encrypted communication wherever applicable
Restricted access to sensitive operational data
Transaction monitoring and audit logs for security and reconciliation

No digital platform can guarantee absolute security. Users should also protect their login credentials, OTPs, devices, and payment instruments.

Retention

Data Retention

We retain user and transaction information for as long as required to provide services, maintain transaction records, resolve disputes, process refunds, comply with legal obligations, prevent fraud, and support audit or reconciliation requirements.

Cookies and Tracking

WinPayTech may use cookies, session storage, analytics, and similar technologies to improve user experience, remember preferences, maintain login sessions, protect accounts, and understand platform usage.

User Rights

User Choices and Requests

Users may contact us to request support related to their account information, transaction history, correction of inaccurate information, or privacy-related concerns. Some information may need to be retained where required for legal, security, refund, reconciliation, or compliance purposes.

Third-Party Links

External Websites and Services

Our platform may contain links or integrations with third-party services such as payment gateways, banks, billers, recharge providers, or partner platforms. Their privacy practices are governed by their respective policies.

Updates

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, technology, or business practices. Updated versions will be posted on this page with the latest revision date where applicable.

Contact

Contact Us

For privacy, payment, refund, transaction, or support-related queries, users may contact WinPayTech at:

Email: contact@winpaytech.com

Company: Winpay Technologies Private Limited

Privacy Policy