Refund & Cancellation Policy

Cancellation & Non-Refundable Transactions

Certain digital payment services are processed instantly and may not be cancelled once successfully completed.

• Successful recharge, bill payment, tuition payment, FASTag recharge, or other instant digital payment transactions may not be cancelled after completion.
• Incorrect details entered by the user including mobile number, consumer ID, account number, UPI ID, vehicle number, beneficiary details, or biller information may not qualify for refund once processed successfully.
• Convenience fees, platform charges, payment gateway charges, taxes, or service fees may remain non-refundable unless mandated by applicable law or partner policy.
• Refund approval is subject to payment gateway, banking partner, biller, or operator verification.

Fraud Monitoring & Abuse Prevention

WinPayTech reserves the right to reject refund requests in cases involving suspected fraud, abuse, unauthorized activity, duplicate claims, chargeback manipulation, suspicious payment behavior, or violation of platform terms.

Transactions identified as high-risk may undergo additional verification before refund processing.

Transaction Disputes & Resolution

If a customer believes a transaction was incorrectly charged, delayed, or not fulfilled, they should contact WinPayTech support with complete transaction details for investigation.

WinPayTech may coordinate with payment gateways, acquiring banks, UPI providers, card networks, billers, or service providers to verify and resolve disputes.

Users may also raise disputes directly with their bank, card issuer, UPI application, or payment provider as per their applicable policies and timelines.