Privacy Policy

This Privacy Policy explains how WinPay Technologies Private Limited collects, uses, stores, protects and shares user information while providing tuition fee payment services through WinPayTech.

Last Updated

Privacy Commitment

Effective Date: July 17, 2026

WinPay Technologies Private Limited operates the WinPayTech platform. We are committed to protecting user privacy and handling personal information responsibly, transparently and securely.

This Privacy Policy applies to users who access our website, mobile application, tuition fee payment pages, account features, transaction history, refund support, customer support and related platform services.

By accessing or using WinPayTech, users agree to the collection, use, storage and sharing of information as described in this Privacy Policy.
Information We Collect

User Information

We may collect information required to create accounts, verify users, process tuition fee payments, provide support and maintain transaction records.

  • Name, mobile number, email address and account information
  • Student name, tutor name, tuition fee amount and related payment details entered by the user
  • Transaction reference number, payment status, receipt information and refund request details
  • Payment method references such as masked card details, UPI reference ID or bank/payment reference ID where applicable
  • Device, browser, IP address, login session, security logs and usage information
Purpose

How We Use Information

We use collected information to operate, secure and improve tuition fee payment services.

  • To process tuition fee payments initiated by users
  • To confirm payment status, generate receipts and show transaction history
  • To provide customer support for failed, pending, duplicate or disputed payments
  • To process eligible refunds after verification, where applicable
  • To detect fraud, prevent misuse and improve platform security
  • To comply with applicable legal, accounting, audit and reconciliation requirements
Payment Processing

Payment Partner and Service Provider Data Sharing

For tuition fee payment processing, transaction verification, payment status confirmation, refund handling, settlement support, fraud prevention, security monitoring and compliance purposes, we may share necessary user and transaction information with authorized authorized payment service providers, banks, payment processors, card networks, UPI service providers, technology service providers and other approved service partners used by WinPayTech.

We share only the information reasonably required to provide the service, complete a transaction, respond to a user request, comply with legal obligations, prevent fraud or protect the platform. We do not sell user personal data.

Security

Data Protection and Security

We use reasonable technical, administrative and operational safeguards to protect user information from unauthorized access, misuse, alteration or disclosure.

No digital platform can guarantee absolute security. Users should keep login credentials, OTPs, devices and payment instruments secure and should not share confidential information with anyone.

Payment Information

Sensitive Payment Details

WinPayTech does not ask users to share confidential OTPs, card PINs, UPI PINs, internet banking passwords or similar credentials. Sensitive payment authentication is handled through approved payment channels and banking/payment partner systems.

Where payment-related references are stored for records, reconciliation or support, they are limited to transaction IDs, masked details, payment status and related non-sensitive references as applicable.

Retention

Data Retention

We retain account, support and transaction information for as long as necessary to provide services, maintain transaction records, process refunds, resolve disputes, prevent fraud, meet audit or reconciliation requirements and comply with applicable legal obligations.

Some transaction records may be retained even after an account request is raised, where retention is required for legal, accounting, security, dispute-resolution or compliance reasons.

Cookies

Cookies and Tracking

WinPayTech may use cookies, session storage, analytics and similar technologies to improve user experience, maintain login sessions, remember preferences, protect accounts, identify technical issues and understand platform usage.

Users may manage cookies through browser settings. Disabling cookies may affect some platform features or login/session functionality.

User Choices

User Requests and Corrections

Users may contact us to request support related to account information, transaction history, correction of inaccurate information, privacy concerns or eligible account-related requests.

We may need to verify the user before processing requests. Certain records may be retained where required for security, refund, reconciliation, audit, dispute-resolution or legal purposes.

Third-Party Services

External Websites and Integrated Services

Our platform may contain links or integrations with third-party services such as authorized payment service providers, banks, payment processors, card networks, UPI service providers, analytics providers or technology service providers. Their privacy practices are governed by their respective policies.

WinPayTech is not responsible for privacy practices, downtime, failures, security incidents or policies of third-party websites and services that are not controlled by us.

Children and Minors

Use by Students and Guardians

Tuition fee payments may be initiated by students, parents, guardians or authorized users. Where a minor student’s information is provided, the parent, guardian or authorized user is responsible for ensuring that such information is shared lawfully and accurately for the purpose of tuition fee payment.

Updates

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, technology, security practices or business processes. Updated versions will be posted on this page with the latest effective date.

Contact

Contact Us

For privacy, payment, refund, transaction or support-related queries, users may contact WinPayTech using the details below:

Company: WinPay Technologies Private Limited

Website: https://winpaytech.com

Email: contact@winpaytech.com

Registered Office: Flat 202, SMR Harmika Building, Puppalaguda, Manikonda, Hyderabad, Telangana - 500089, India

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