Refund & Cancellation Policy

How Refund Requests Are Handled

• The customer raises a request with the correct transaction reference and registered contact details.
• WinPayTech verifies the transaction status, amount, payment date and duplicate/failure details.
• If eligible, refund is initiated to the original payment source.
• Refund status may be updated through support communication or transaction history where available.

When Refund May Not Be Available

• Successful tuition fee payment processed to the intended recipient.
• Incorrect tutor, UPI, bank, amount, student or reference details entered by the user.
• Convenience fees, taxes or service charges, unless refund is required by applicable policy or law.
• Transactions suspected of misuse, fraud, self-transfer, money circulation or prohibited activity.
• Refund requests submitted without sufficient transaction information.

Cancellation of Tuition Fee Payments

Once a tuition fee payment is submitted and processed successfully, it cannot normally be cancelled through WinPayTech. Customers must carefully verify all payment details before confirming the transaction.

If a payment is pending, failed, duplicated or technically reversed, customers may contact support for review.